FAQ

Frequently asked questions

Please make sure before booking an appointment to be sure about the date. The appointment can be rescheduled, but the service can not be change due to the time needed for the different service. 

When will new slots come online?

Every 20th at 12:00 of the month the slots of the coming month will be online.

Can I come to the shop to buy hair?

At the moment we only work with pre orders.

My order details or shipping details are incorrect, what can I do?

Please contact us through mail with the correct order or shipping information within 24 hours

When do I need to bring the hair for my appointment?

All information is in the description of the service you'd like to book. 

When will messages be answered?

Your message will be answered within 72 hours. Also please visit the websitepages first. U might find your answer there.

Is company allowed to join to my appointment?

No extra company (adults, kids or pets) are not allowed.

I canceled and want a refund for my appointment?

As stated on the bookings site NO REFUND of the payment will be refunded. Please read carefully when making an appointment. 

How much hair is needed for a wig or sew-in?

2 bundles for lengths 10" to 16"

3 bundles for the lengths 18' to 22"

4 bundles for longer lengths for more fullness

When will sold out products be in stock?

Until further noticed. 

How do I measure my head for a wig? 

 

I placed and order but still have not received a conformation mail?

Firstly please look into your spam inbox if no confirmation found please send a screenshot of prove of payment and the problem will be settled. 

Is colouring service also possible?

Colouring service is also possible. Yayaa's Handtouch only colours hair from her own hair collection. Please contact us on WhatsApp for the prices. Prices variate per length, quantity and colour. 

What is my lace colour?

What is the difference between HD and Swiss lace?

HD stands for "high definition". HD lace is a royal lace material. The HD lace is invisible when applied to the scalp (correctly). This ensures that the wig-wearer can have an exposed hairline, which looks very natural and renders the lace along the hairline highly undetectable.

 

What is Swiss lace?

Swiss lace is the regular lace and more durable. There are four different regular lace colours, including dark brown, medium brown, light brown and transparent. It is important to choose the right color to better match one's skin tone.